FFWD Wheels Service and Warranty Information

FFWD Wheels focus is on outstanding design, quality and craftsmanship and we back up our products with a two (2) year limited international warranty, Crash Replacement Program and industry leading after-sales customer service.  In order to request repair or warranty, your wheels will need to be registered.  To register your wheels, click here.

Service

Serviceability is a key aspect for every FFWD wheel produced.  Use of high-quality DT Swiss components make service and repair straightforward.  We recommend contacting your local bike shop for service and repair services or mobile service operators such as VeloFix.

We offer a wide range of replacement parts and if you require more information to identify your type of hub, visit this link.

We only recommend purchasing FFWD Wheels products through this website or our authorized dealer network in order to ensure authenticity and a high-level of customer service.  If you do not have an authorized dealer in your area, feel free to contact us. However, if your wheels require factory service and were purchased from this website or a US authorized dealer please use the contact form to submit your information to request an RA# and download, complete and print the Service/CRP Return Form.  If your FFWD wheels were purchased outside of the USA, please contact FFWD Wheels directly at [email protected] or the regional FFWD distributor in your area for service and warranty support. Technical information can be found on the Downloads page.

Warranty

Purchases made outside of the USA do not carry a valid USA warranty and are not eligible for service, support or CRP from FFWD USA, in this case please contact FFWD Wheels at [email protected] or the regional FFWD distributor for service and warranty support.

Main policy
FFWD Wheels warrants its products to be free from manufacturing defects for a period of two (2) years after original date of purchase from an authorized source.  This warranty only applies to the original owner and is not transferable.

Warranty Limitation
The FFWD Wheels warranty covers exclusively the manufacturing defects of its products and excludes, notably, from its scope of application any damage, prejudice and, more generally, any direct or indirect consequence which would result from bad use or failure to respect user instructions, the lack of maintenance or a non-conforming use of the product.

FFWD Wheels manufactures its rims to conform to ETRTO (European Tire and Rim Technical Organization) standards, and all rims must meet FFWD Wheels high-quality internal standards.  However, due to variability in tire tolerances, FFWD Wheels cannot warrant the fit, compatibility, durability, or suitability of any specific tire brand, or tire model. FFWD Wheels or it’s agents will not be responsible for any damage (including, but not limited to, property damage and bodily injury) that might result from use of tires that may not compatible with a FFWD Wheels rim.

The FFWD Wheels warranty does not cover parts that are subject to normal wear and tear, shipping damage, storage damage, improper installation, misuse, or crashes.  Wear and tear parts are subject to damage as a result of normal use and riding in conditions/usage for applications other than recommended.

Wear and tear parts are identified as:

  • Brake pads
  • Brake surface of rims
  • Hub ball bearings
  • Hub rotor/driver body
  • Spokes
  • Nipples

IMPORTANT:
Always use FFWD supplied carbon brake pads when using full carbon clincher or tubular wheels.  Use of any other non-approved brake pads will immediately void the warranty.